Buyer Protection Policy

WARRINLY Buyer Protection Policy Last Updated: 14 September 2026 1. Scope This policy explains what protection Warrinly offers when you purchase an item through Warrinly's secure online checkout (Buy Now) from a seller who offers online purchase. This policy does not apply to arrangements made outside Warrinly's checkout. Warrinly cannot assist with payments made by bank transfer, cash or any method outside the platform. 2. How Buyer Protection Works When you pay through Warrinly's secure checkout: - Your payment is authorized but not immediately released to the seller. - The funds are held securely by the payment provider. - The funds are only released to the seller after you confirm that you received your order, or after the protection period ends without a report from you. 3. Buyer Protection Period After the seller marks the order as delivered, you have a protection period to check your order and confirm receipt using the CONFIRM RECEIPT button in My Orders. If you do not confirm receipt and do not report a problem, the order completes automatically once the protection period ends in line with the published terms at the time of your purchase. 4. Reporting a Problem If something goes wrong, use the REPORT A PROBLEM button on the order page. You can report: - Item not received - Item damaged - Wrong item - Item significantly different from the listing - Missing parts - Other problems When you report a problem, a dispute is opened and the held payment is not released while the dispute is under review. 5. Dispute Review Both sides are treated fairly: - Buyers can provide photos, screenshots and delivery evidence. - Sellers can respond, provide shipping receipts, tracking evidence and proof of dispatch. - Warrinly reviews the evidence provided by both parties before making a decision. Warrinly's review team makes decisions based on the evidence available and the terms of the purchase. Buyer Protection does not automatically assume the buyer is correct. 6. Refunds Where Warrinly decides that a refund is appropriate: - The refund is processed through the original payment provider. - A full or partial refund may be issued depending on the circumstances. - An order is only marked as refunded once the payment provider confirms the refund. Refunds are returned to the original payment method. Timing depends on your bank or payment provider. 7. Limits of Buyer Protection Warrinly Buyer Protection does not cover: - Purchases completed outside the Warrinly platform. - Items prohibited under the Prohibited Items & Content Policy. - Damage caused by you after delivery. - Changes to your order made directly with the seller outside the platform. - Any losses beyond the amount paid through the Warrinly checkout for that order. 8. Contact If you have a problem with an order, first open a dispute from the order page so the case can be reviewed with the seller's input. This policy is provided for information and may be updated. The version in force is the one published on this page at the time of the relevant purchase.